What is TCF?

TCF aims to help customers receive a fair deal and to help rebuild trust and confidence in the Financial Services industry by ensuring that all businesses operate in a way which puts the customer at the centre of everything they do.

There is no one way to ensure that you are treating your customers fairly, you have to decide what TCF means to you and how you can ensure that you are a customer focused business.

Consumer outcome 1

Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture

Consumer outcome 2

Products and services marketed and sold in the retail market are designed to meet the
needs of identified consumer groups and are targeted accordingly

Consumer outcome 3

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

Consumer outcome 4

Where consumers receive advice, the advice is suitable and takes account of their circumstances

Consumer outcome 5

Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect

Consumer outcome 6

Consumers do not face unreasonable post sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

How can Absolute Paraplanning help you?

Help you to administer your internal management systems to ensure that accurate records are kept and administered.
Provide a high level of administrative support to enable you to meet customer obligations swiftly.
Increase the amount client-contact you have by relieving some of your administrative burdens.

For more information on Treating Customers Fairly visit www.tcfinfo.co.uk or www.fsa.gov.uk/Pages/Doing/Regulated/tcf